Click & Collect

Click And Collect for the Burton on Trent showroom is now available Tuesday-Saturday, 9:30-5:00. Monday collections are available via appointment only so please contact our customer services to arrange this.

To use this service, please add the items to your basket and proceed through the check out as normal. When selecting the shipping method there will be the option for 'Collect from Burton Shop'. By selecting this option, the shipping charges will be zero and your order will not be shipped out.

Our warehouse team will process and package your order.

When your order is ready, you will receive a dispatch notification letting you know your order is ready to collect. If you visit us to collect your order before it has been 'dispatched', we may not be able to supply you with your order at that time.

Upon arrival at our shop, you will be asked to show your receipt and order number that will have been emailed to you when your online order has been 'dispatched'. Once verified, a member of our team will supply your order.

If you would prefer not to order online, please email [email protected] or call the shop directly on 01283 296147 and they will be able to take your order manually.

We can not offer online ordering for collection at our Durham store.

If you would like to order items for collection, please email the store directly on [email protected] or call 01388 600076 and a member of our Durham team will check stock availability and prepare the order for you.

Please do not travel to the shop unless you have been contacted by a human member of staff confirming your order is ready.

The process is as follows:

1) Email or phone the store with your order.
2) The store will prepare your order. (Please note this cannot always be done right away)
3) A human member of the store will contact you when your order is ready, and to arrange a convenient collection time.
4) You will be offered the option to pay before collection, or to pay on collection.

(If your order contains custom items, payment in advance will be required)

We can not offer online ordering for collection at our Essex Store.

If you would like to order items for collection, please email the store directly on [email protected] or call 07475 094828 and a member of our Essex team will check stock availability and prepare the order for you.

Please do not travel to the shop unless you have been contacted by a human member of staff confirming your order is ready.

The process is as follows:

1) Email or phone the store with your order.
2) The store will prepare your order. (Please note this cannot always be done right away)
3) A human member of the store will contact you when your order is ready, and to arrange a convenient collection time.
4) You will be offered the option to pay before collection, or to pay on collection.

(If your order contains custom items, payment in advance will be required)

We can not offer online ordering for collection at our Kent store.

If you would like to order items for collection, please email the store directly on [email protected] or call 07749 060926 and a member of our Kent team will check stock availability and prepare the order for you.

Please do not travel to the shop unless you have been contacted by a human member of staff confirming your order is ready.

The process is as follows:

1) Email or phone the store with your order.
2) The store will prepare your order. (Please note this cannot always be done right away)
3) A human member of the store will contact you when your order is ready, and to arrange a convenient collection time.
4) You will be offered the option to pay before collection, or to pay on collection.

(If your order contains custom items, payment in advance will be required)