Delivery Information

What, no free delivery?

In an ideal world, delivery would be free. But this is the real world, and you should know by now nothing is for free. The cost of delivery has to be picked up by someone, and to offer free delivery would only mean a percentage increase in product prices to cover this cost.

We continually price check all our products to bring you the lowest possible pricing, and then add on a fair postage and packaging cost for that product type. We are confident that your total order, including shipping, will be extremely competitive. If you can find your order cheaper somewhere else, please tell us about it!

We use a combination of Royal Mail and 3rd party couriers. For all orders over £30 a signature is usually required. If no one is available to sign when a delivery attempt is made, a card will be left. Please follow the instructions on the card to arrange re-delivery.

Packages should be inspected for damage before acceptance. If the package is damaged on arrival, then sign for the package as ‘damaged upon delivery’. (Take photographs of the parcel before opening, as evidence of the damage).

You should inspect the delivery for conformity and report any discrepancies/shortages to us within 3 working days after delivery.